How to get more Google reviews for a tree service

Ask at the moment the customer is happiest

That moment is usually the end of the job: the tree is down, nothing is damaged, the yard is clean, and the customer is standing there relieved. Ask then, in person, and send the link while you are still on site so it arrives while the feeling is fresh.

The crew lead is often the right person to ask. The customer met them, watched them work and trusts them more than the office.

Make it one tap

In your Google Business Profile you can copy a direct link that opens the review box. Send that link by text or email. Asking someone to "find us on Google" loses most of them.

What Google does not allow

Google's policies prohibit offering anything in exchange for a review: discounts, entries into a draw, gifts. They also prohibit asking only happy customers (review gating), writing reviews for yourself, and having staff or family post them. Breaking these rules can get reviews removed or your profile restricted, which costs far more than the reviews were worth.

Ask every customer. The occasional lukewarm review makes the rest more believable.

Reply to every review, briefly

Thank people by name for good reviews and mention the job where you can. For a bad review, reply calmly, acknowledge the complaint, and offer to sort it out offline. The reply is written for the next homeowner reading it, not for the unhappy customer.

Make asking a habit, not a campaign

A burst of reviews followed by months of nothing looks odd and does less for your ranking than a steady flow. Build the ask into how every job is closed, and follow up once with anyone who said yes but did not get round to it. The Arb Astra CRM we build tracks review requests per job for exactly this reason.